Mapcargo International Ltd

Last updated: March 2026

1. Introduction

This Privacy Policy explains how Mapcargo International Ltd (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you use our website or contact us for our services. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We may update this policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

2. Who We Are

Data Controller: Mapcargo International Ltd

Address: Unit 1A Westgate Estate, Staines Road, Bedfont, Middx, TW14 8RS

Email: office@mapcargo.co.uk

If you have any questions or concerns about how we handle your personal data, please contact us at the address or email above.

3. What Personal Data We Collect

We may collect the following types of personal data from you:

• Name and job title

• Contact information including email address, phone number, and postal address

• Details of the services you require from us

4. Lawful Basis for Processing

Under the UK GDPR, we must have a lawful basis to process your personal data. We rely on the following bases:

• Legitimate interests – to respond to your enquiries, manage our business relationship with you, maintain internal records, and improve our services.

• Contract performance – where processing is necessary to provide you with the services you have requested.

• Consent – where you have given us explicit consent, for example to receive marketing emails. You may withdraw consent at any time by contacting us at office@mapcargo.co.uk.

• Legal obligation – where we are required to process data to comply with a legal duty.

5. How We Use Your Personal Data

We use the personal data we collect for the following purposes:

• To respond to your enquiries and provide the services you have requested

• For internal record keeping and administration

• To improve our products and services

• To send you promotional communications about our services, where you have consented to this or where we have a legitimate interest in doing so

• For market research purposes, to help us understand your needs

6. How Long We Keep Your Data

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. In general, we retain contact and enquiry data for up to 6 years. Once data is no longer required, it is securely deleted or anonymised.

7. Sharing Your Personal Data

We will not sell, distribute, or lease your personal data to third parties without your consent, unless we are required by law to do so. We may share your data with:

• Trusted service providers who assist us in operating our business, subject to confidentiality agreements

• Regulatory authorities or law enforcement agencies where we are legally required to do so

We will not transfer your personal data outside the UK or European Economic Area (EEA) without first ensuring appropriate safeguards are in place, and without obtaining your consent where required.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access – you may request a copy of the personal data we hold about you (a Subject Access Request). This is free of charge.

• Right to rectification – you may ask us to correct any inaccurate or incomplete data.

• Right to erasure – you may ask us to delete your personal data in certain circumstances.

• Right to restriction of processing – you may ask us to restrict how we use your data in certain circumstances.

• Right to data portability – you may request that we transfer your data to another organisation or to you, in a structured, machine-readable format.

• Right to object – you may object to us processing your data where we rely on legitimate interests, including for direct marketing purposes.

• Right to withdraw consent – where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at office@mapcargo.co.uk or write to us at the address in Section 2.

9. Security

We are committed to ensuring your data is kept secure. We have put in place appropriate physical, electronic, and managerial procedures to safeguard and protect the information we collect. However, no data transmission over the internet can be guaranteed to be completely secure, and you provide data at your own risk.

10. Cookies

Our website uses cookies – small text files placed on your device – to help us analyse how visitors use the site and to improve your experience. We use traffic log cookies for statistical analysis only; this data is not linked to personally identifiable information.

You can choose to accept or decline cookies through your browser settings. Declining cookies may affect the functionality of parts of our website.

11. Links to Other Websites

Our website may contain links to third-party websites. Once you leave our site, we have no control over those websites and are not responsible for the protection of any information you provide to them. We recommend that you read the privacy policy of any site you visit.

12. Right to Complain

If you have concerns about how we handle your personal data, we encourage you to contact us first so we can try to resolve the matter. You also have the right to lodge a complaint with the UK’s data protection supervisory authority:

Information Commissioner’s Office (ICO)

Website: www.ico.org.uk

Helpline: 0303 123 1113

Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

13. Intellectual Property

Users of this site may not print, download, or in any manner copy images or text from the site, except for personal, non-commercial use, without prior written permission from Mapcargo. Please contact us at office@mapcargo.co.uk to request permission.

14. Disclaimer

As far as is reasonably possible, Mapcargo will ensure that information provided on this website is accurate. Mapcargo cannot accept any liability for omission or error, or for any disruption or damage that may occur during use of this website.