Air Freight Co-ordinator

Location: Bradford or Manchester Reports to: Export Manager Hours: 37.5 hours per week over 5 days Contract: Full time, permanent Salary: £30,000 to £32,000, dependent on experience Experience: Minimum 2 years in a similar role

About the role

We are looking for an Air Freight Coordinator to join our air export team in either Bradford or Manchester.

This is a start to finish role with real ownership. You will manage the day to day service delivery to your air export customers and agents, process export documents, create and submit customs export declarations, and take responsibility for gross profit analysis, sales invoicing and job costing accuracy on your own files.

Customs compliance sits with you. You will make sure HMRC export and import entry regulations are met through self auditing, take HMRC queries through to resolution while minimising duty and tax liability, and support internal customs audits and the analysis that comes out of them.

You will need at least two years of relevant experience and solid HMRC export customs procedural knowledge. In return you get your own client portfolio, the commercial visibility to see the result of doing the job well, and a team that will back you.

What you will be doing

Air export operations

  • Take day to day responsibility for customer service delivery to air export customers and agents

  • Manage emails and the procedural workflows of consignments

  • Process export documents and create and submit customs export declarations

  • Follow up and resolve operational issues and customer service concerns raised by clients

  • Issue monthly client reports through ASM and BoxTop

Customs compliance

  • Ensure all HMRC export and import entry regulations are met through self auditing

  • Ensure the accuracy of export and import entry declarations through self auditing

  • Process HMRC queries through to resolution and closure, minimising duty and tax liability

  • Support internal customs audits and assessments, and analyse the data those produce

Commercial ownership

  • Take responsibility for gross profit analysis, sales invoicing and job costing accuracy

  • Promote business development by following up opportunities within existing accounts through telephone sales, prospect follow up and quotations

  • Keep up to date with market trends and with Mapcargo products, services and news

Implementation and improvement

  • Manage implementation for new business

  • Identify areas for operational improvement by reviewing processes regularly

  • Contribute to ongoing operational development and cost saving measures

  • Fully document your clients' business processes and requirements

  • Establish and maintain strong relationships internally and externally

What we are looking for

  • A minimum of 2 years experience in a similar air freight or customs role

  • HMRC export customs procedural knowledge

  • Excellent communication and organisational skills

  • A polite, confident, mature and professional manner

  • Confidence with computers, including Excel, CRM systems and BoxTop

  • Strong attention to detail and accuracy, with an action orientated approach to problem solving

  • Genuine enjoyment of working with customers and building relationships

  • The ability to work well in a target driven environment

Who you will work with

Internally: Export Manager, departmental managers and supervisors, operations managers through to director level, operations staff, sales, key accounts and the finance team Externally: key client shipping and logistics supervisors and managers, road hauliers, co-loaders and transport providers, HMRC

How you will be measured

  • Delivery against agreed targets

  • Gross profit growth and client retention

  • Quality of reporting on service levels, business trends and customer queries

What we offer

  • £30,000 to £32,000, dependent on experience

  • General Life Assurance

  • Employee Assistance Programme

  • Full ownership of your own client portfolio, from booking through to invoicing

  • The backing of an established international freight forwarder with a collaborative team

Apply

Send your CV and a cover note via our form (see button below). We review applications as they arrive, so early applications are welcome.

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