Road Import Coordinator

Location: London Heathrow Reports to: Express Manager Hours: Monday to Friday, 37.5 hours over 5 days Contract: Full time, permanent Salary: Competitive, dependent on experience

About the role

This is a new role coordinating our road import services, with real ownership from the first booking through to the final invoice.

You will run the day to day service delivery for our road customers, manage the imports and exports inbox and the procedural workflows behind each consignment, handle transit movements, and process import documents and customs entry declarations. Alongside that you own the commercial side of your own jobs, including gross profit analysis, sales invoicing and job costing accuracy.

Customs compliance sits with you. You will make sure HMRC export and import entry regulations are met through self auditing, take HMRC queries through to resolution while minimising duty and tax liability, and play a part in customs audits and the analysis that follows.

For the right person there is a clear route through to Road Import Supervisor.

What you will be doing

Road import operations

Take day to day responsibility for customer service delivery to road customers
Manage the road imports and exports inbox and the procedural workflows of consignments
Handle transit movements, imports and exports
Process import documents and create and submit customs entry declarations
Follow up and resolve operational issues and customer service concerns raised by clients

Customs compliance

Ensure all HMRC export and import entry regulations are met through self auditing
Ensure the accuracy of import entry declarations through self auditing
Process HMRC queries through to resolution and closure, minimising duty and tax liability
Take part in customs audits, internal assessments and the analysis of that data

Commercial ownership

Take responsibility for gross profit analysis, sales invoicing and job costing accuracy on your jobs
Promote business development by following up opportunities within existing accounts where needed
Research client operational history and visit their websites to understand their products and developments
Keep up to date with market trends and with Mapcargo products, services and news

Process and relationships

Identify areas for operational improvement by reviewing processes regularly
Contribute to ongoing operational development and cost saving measures
Fully document your clients' business processes and requirements
Establish and maintain strong relationships internally and externally

What we are looking for

HMRC import customs procedural knowledge
Excellent communication, interpersonal and organisational skills
A polite, confident, mature and professional manner
Confidence with computers, including Excel, CRM systems and BoxTop
Strong attention to detail and accuracy, with an action orientated approach to problem solving
Genuine enjoyment of working with customers and building relationships
The ability to work well in a target driven environment
Experience with Albacore and ASM is useful

Who you will work with

Internally: Express Manager, department managers and supervisors, operations managers through to director level, operations staff, sales, key accounts and the finance team Externally: key client supervisors and managers, HMRC, shipping and logistics supervisors and managers, Roadlines, road hauliers, co-loaders, suppliers and transport providers, overseas agents and BIFA

How you will be measured

Delivery against agreed targets
Gross profit growth and client retention
Quality of reporting on service levels, business trends and customer queries

What we offer

Competitive salary, agreed on appointment
A clear progression route to Road Import Supervisor
Full ownership of your own jobs, from booking through to invoicing
The chance to shape a brand new role from the ground up
The backing of an established international freight forwarder with a collaborative team