Air Import Coordinator

Location: TBC Reports to: Operations Manager Contract: Fixed term, maternity cover Days: Flexible working days Salary: Competitive, dependent on experience

About the role

We are looking for an Air Import Coordinator to cover a period of maternity leave, with flexible working days for the right person.

This is a role for someone who already knows air imports and HMRC customs procedure. You will run your own jobs end to end: managing the air imports inbox, processing import documents, creating and submitting customs entry declarations, and keeping clients properly informed throughout. You will also own the commercial side of your jobs, including gross profit analysis, sales invoicing and job costing accuracy.

Customs compliance sits at the heart of it. You will be responsible for the accuracy of your own entries through self auditing, for taking HMRC queries through to resolution while minimising duty and tax liability, and for supporting wider customs audits.

If you like accuracy, ownership and clients who trust you to get it right, this will suit you.

What you will be doing

Air import operations

Take day to day responsibility for customer service delivery to our air clients
Manage the Air Imports inbox and the procedural workflows for consignments
Process import documents and create and submit customs entry declarations
Follow up and resolve operational issues and customer service concerns raised by clients

Customs compliance

Make sure all HMRC import and export entry regulations are met through self auditing
Ensure the accuracy of import entry declarations through self auditing
Process HMRC queries through to resolution and closure, minimising duty and tax liability
Support internal customs audits and assessments, and analyse the data those produce

Commercial ownership

Take responsibility for gross profit analysis, sales invoicing and job costing accuracy on your jobs
Follow up opportunities within existing business where needed
Research client operational history and products so you understand their business properly
Keep up to date with market trends and with Mapcargo products, services and news

Process and relationships

Identify areas for operational improvement by reviewing processes regularly
Contribute to ongoing operational development and cost saving measures
Fully document your clients' business processes and requirements
Establish and maintain strong relationships internally and externally

What we are looking for

HMRC import customs procedural knowledge
Excellent communication, interpersonal and organisational skills
A polite, confident, mature and professional manner
Confidence with computers, including Excel, CRM systems and BoxTop
Strong attention to detail and accuracy, with an action orientated approach to problem solving
Genuine enjoyment of working with customers and building relationships
The ability to work well in a target driven environment
Experience with Albacore and ASM is useful

Who you will work with

Internally: department managers and supervisors, operations managers through to director level, operations staff, sales, key accounts and the finance team Externally: key client supervisors and managers, HMRC, airlines, road hauliers, co-loaders, suppliers and transport providers, overseas agents and BIFA

How you will be measured

Delivery against agreed targets
Gross profit growth and client retention
Quality of reporting on service levels, business trends and customer queries

What we offer

Competitive salary, agreed on appointment
Flexible working days
Real ownership of your own client portfolio, from customs entry through to invoicing
Development towards Air Import Supervisor for the right person
The backing of an established international freight forwarder with a collaborative team