Ocean Freight Co-ordinator

Location: Southampton Reports to: Ocean Manager Hours: 37.5 hours per week over 5 days Contract: Full time, permanent Salary: Competitive, dependent on experience

About the role

We are looking for an Ocean Import Coordinator to join our Ocean department and take ownership of a portfolio of import clients.

This is a genuine start to finish role. You will handle your jobs from first contact through file creation, paperwork, customs entries, invoicing and KPI reporting. Nothing gets handed off halfway, which means you build real relationships with your clients and you see the commercial result of doing the job well.

Customs entry knowledge is important here, as clearance on ocean imports sits with you. Alongside that you will own invoicing and profitability on your own files, so you need to be comfortable with the numbers as well as the operations.

If you want a role where a client knows to call you by name rather than a department, this is it.

What you will be doing

Ocean import operations

Take day to day responsibility for customer service delivery to ocean import customers
Run jobs start to finish, including communication, file creation, tying up paperwork, customs entries, invoicing, KPI management and reporting
Complete customs clearance on ocean imports
Follow up and resolve operational issues and customer service concerns raised by clients

Customer service and performance

Manage and maintain customer KPI expectations
Establish and maintain strong relationships internally and externally
Record and report on service levels, business trends and queries raised

Commercial ownership

Take responsibility for invoicing and profitability across your files
Promote business development by following up opportunities within existing accounts through telephone sales, prospect follow up and quotations
Contribute to ongoing operational development and cost saving measures
Keep up to date with market trends, customs updates and Mapcargo products, services and news

What we are looking for

Customs entry knowledge
Excellent communication and organisational skills
A mature and professional manner
Confidence with computers, including Excel, CRM systems and BoxTop
Genuine enjoyment of working with customers and building relationships
The ability to work well in a target driven environment

Who you will work with

Internally: Ocean Manager, company managers and supervisors, operations managers through to director level, operations staff, sales and accounts teams Externally: key client shipping and logistics supervisors and managers, road hauliers, co-loaders and transport providers

How you will be measured

Delivery against agreed targets
Gross profit growth and client retention
Quality of reporting on service levels, business trends and customer queries

What we offer

Competitive salary, agreed on appointment
Full ownership of your own client files, from booking through to invoicing
Scope for development across the wider Ocean department
The backing of an established international freight forwarder with a collaborative team